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On February 24, Russia's invasion of Ukraine began. Putin, having failed to achieve what he wanted, in particular the capture of Kyiv, due to the stubborn resistance of the Ukrainians, focused on the capture of Donbass and the southern regions of Ukraine. On many fronts, the Russian offensive was unsuccessful, but at the beginning of the war, through active military action, Russian troops succeeded in capturing almost all of southern Ukraine. For 7 months the Ukrainian Army had been heroically holding the line, destroying enemy equipment and infantry, as well as going on a counteroffensive. On April 13, a Ukrainian Neptune missile destroyed the flagship of the Russian Black Sea Fleet, the cruiser Moskva. On May 9, Biden signed a lend-lease provision for Ukraine. Then, on June 23, Ukraine received official candidate status for EU membership. A bit later, on June 29, NATO leaders approved a new strategic concept, naming Russia the main threat to the alliance's security. On July 26, the Council of the European Union decided to prolong sanctions against Russia until January 31, 2023. Since the beginning of the war, Ukrainians have constantly heard sirens, artillery volleys, explosions, and the rumble of air defense systems. Many factories, oil depots, villages, schools, and hospitals have been destroyed by Russian invaders. Hundreds of thousands of maimed people, tens of thousands killed, grief, blood, and hatred. The position of the Ukrainian side on negotiations with Russia is as follows: without Russia's withdrawal from Crimea and Donbass, Ukraine will not conduct peace negotiations.

What Happened in Ukraine in the Last 7 Months

Our IT company is surviving an invasion by Russian invaders. Despite all the difficulties, we are doing our best to help our country survive this war. We help Ukraine on the informational front, provide financial support and support refugees. Financial aid In the first days the company organized fundraising to support the country, our company gave a total of $4,000 to support the country, including military aid, medicine and humanitarian aid. We happily support a variety of volunteer and charity initiatives. A significant portion of the contributions is the money of the company's employees who care. All funds go to the front and local defense. Our team continues to work because this is the only way we will be able to financially support the economy of Ukraine. Volunteering We study the requests of refugees, register their needs. Through networking we ensure that our volunteer friends go abroad to deliver medicines to our refugees and provide various assistance, with settlement, food, psychological support and to provide conditions for rest from the road. In addition, we buy medicines, put together packages of humanitarian aid and send them to people in need. Informational support Our company developed bots and created sites to help on the informational front and collect donations. In addition, we are doing everything possible to prevent the spread of disinformation on social networks.

The IT Industry at War: What Does NOXU Do?

For 7 months of war we have resumed full work, and now we are financially supporting the Ukrainian economy. We help our employees who are forced to leave their homes searching for a safe haven. We will tell you how our clients reacted to the war, how our employees feel, whether we plan to lay off or, on the contrary, to attract new specialists. How are our associates doing? Before the war, all NOXU associates worked in the office in Dnipro, but after the start of the offensive, some of them went abroad and work remotely. Nevertheless, the situation in Dnipro is more or less stable, so most of the employees are in Dnipro. Now all our team members have a stable internet connection, are safe, feel calm and continue to work. Our goal is to maintain existing business relationships and fulfill our obligations to our customers by fully implementing the projects we've taken on. We haven't stopped the work process Despite the war, life in the company is getting better, we are taking on new projects and gradually expanding. After the start of the war, we did not stop working. The work processes slowed down at first, many employees began to evacuate, some sat in basements, with low network speed, and even in such conditions we continued to work, not to let our customers down. We are not planning to reduce the number of specialists and still actively looking for specialists both in Ukraine and abroad. All specialists can choose to work remotely. Our company's efficiency has not decreased All of our specialists continue to perform daily tasks, the development of our projects does not stop. Our efficiency has hardly diminished. We hold daily meetings, ensure timely completion of tasks, promptly respond to all customer questions and solve problems that arise. Almost all clients treated with understanding to the situation, and we lost only a few projects at the initiative of clients.

How Does the War Affect the Work of Our Company?

In the difficult and tense situation in Ukraine, it is important to carry out constant and weighty support of employees to keep their spirits up and not let them give up. We are actively helping employees with relocation, as well as adapting to the new environment and transitioning to remote work. To facilitate the work process of our employees, we have implemented several specific actions. 1. Remote Work After the war began, many employees were forced to leave their home to live in western Ukraine, or go abroad. Because of this, it was decided to set up a process and opportunities to work remotely for those employees who could not visit the office in Dnipro. 2. Relocation The company is expanding its presence in the West. Some of our local teams are already working in Poland and the USA. Relocation to the West is conditioned both by the current situation in Ukraine and by the fulfillment of our global expansion strategy, which our company has been preparing for many years. Our main task is to fulfill our obligations to our customers, as well as to provide comfortable working conditions for our employees, who relocated because of the war. 3. Time Off In times of war, amidst the nightmarish news, it is very difficult to work and fully reflect on work issues, especially during air raid sirens and artillery shelling. Many employees need time to relocate, rest, family safety and several other reasons incompatible with work. Because of this, we decided to give our employees the opportunity to take time off if needed and resolve all of their issues. 4. Financial Aid We gave $2,500 in financial aid to our war-affected employees and those who have left the Country, as well as their families. So, the company covered the cost of lodging, food, and tickets or gasoline for the team members.

What Have We Done to Improve Working Conditions of our Employees?

Ukrainians are going through a difficult time, and they require support now more than ever. Many users are wondering how they can help Ukraine, improve the situation in our country and bring us closer to a great victory over the Russians. In this section, especially for you, we will share all the ways you can help us. 1. Keep Working With Ukrainian IT Companies Today, IT is one of the few industries that continues to work and bring money into the country. Therefore, by continuing to place projects and orders for software development in Ukraine, you not only receive services of the highest quality, but also directly support the Ukrainian economy. Considering that our company officially pays taxes to the Ukrainian budget, this money will be used for military and medical needs, and also to support the economy. If you want to support Ukraine, don't stop cooperating with Ukrainian companies because of the war. You don't have to worry about the performance of our company and our ability to bring the project to an end. All our employees are now safe, we are doing our best to develop innovative products, fully complying with your requirements and goals. Working with Ukrainian companies, you attract investments to our country and get high-quality services because the Ukrainian IT sphere is impressive. 2. Provide Financial Aid If you would like to provide financial aid to Ukraine, to support our army, economy, purchase of medicines, humanitarian aid and various logistical issues, we have collected accounts of verified organizations for you to send financial support. Even small donations will be very useful for our country. Come Back Alive Ukrainian Foundation, one of the largest funds for assistance to the Ukrainian military. When the enemy horde has already managed to disperse to different corners of Ukraine, support for our soldiers becomes more urgent than ever. The Come Back Alive Foundation team works hard 7 days a week to provide material support to the Ukrainian army, giving defenders everything they need to keep them alive and destroy the enemy. If you would like to make a donation, payment details can be found on the official <a target='_blank' href='https://savelife.in.ua/en/donate/'>Come Back Alive donation page</a>, or right here: SWIFT PAYMENT Company Name CO INTERNATIONAL CHARITABLE FOUNDATION 'COME BACK ALIVE' IBAN Code (Euro) UA093052990000026004025029786 IBAN Code (US Dollars) UA173052990000026009035028620 Name of the bank JSC CB 'PRIVATBANK', 1D HRUSHEVSKOHO STR., KYIV, 01001, UKRAINE Bank SWIFT code PBANUA2X Company address 32 BOHDANA KHMELNYTSKOHO STR., KYIV, 01054, UKRAINE Purpose of payment Charitable donation to Ukrainian military Come Back Alive also accepts cryptocurrency donations. BITCOIN WALLET bc1qkd5az2ml7dk5j5h672yhxmhmxe9tuf97j39fm6 National Bank of Ukraine The National Bank has <a target='_blank' href='https://bank.gov.ua/en/news/all/natsionalniy-bank-vidkriv-spetsrahunok-dlya-zboru-koshtiv-na-potrebi-armiyi'>opened a special account to collect funds</a> to support the Armed Forces of Ukraine. This decision was taken due to the introduction of martial law in Ukraine, the armed aggression of the Russian Federation and the threat to the state independence of Ukraine and its territorial integrity. You can find payment details here: SWIFT PAYMENT IN USD Beneficiary: National Bank of Ukraine Beneficiary BIC: NBUA UA UX Beneficiary address: 9 Instytutska St, Kyiv 01601, Ukraine Account number: 400807238 Beneficiary bank name: JP MORGAN CHASE BANK, New York Beneficiary bank BIC: CHASUS33 ABA 0210 0002 1 Beneficiary bank address: 383 Madison Avenue, New York, NY 10017, USA Purpose of payment: for crediting account 47330992708 SWIFT PAYMENT IN EUR Beneficiary: National Bank of Ukraine Beneficiary BIC: NBUAUAUXXXX IBAN DE05504000005040040066 Beneficiary bank name: DEUTSCHE BUNDESBANK, Frankfurt Beneficiary bank BIC: MARKDEFF Beneficiary bank address: Wilhelm-Epstein-Strasse 14, 60431 Frankfurt Am Main, Germany Purpose of payment: for crediting account 47330992708 If you wish to provide financial assistance to Ukrainian refugees and citizens affected by Russian terrorism in Ukraine, the National Bank Ukraine provides <a target='_blank' href='https://bank.gov.ua/en/news/all/natsionalniy-bank-vidkriv-rahunok-dlya-gumanitarnoyi-dopomogi-ukrayintsyam-postrajdalim-vid-rosiyskoyi-agresiyi'>an account for humanitarian aid</a> as we Razom for Ukraine Razom is a volunteer organization that provides everything the Ukrainipopulation and military need. The organization effectively delivers critical goods where they are most needed and strives to ensure that as many cities avillages in Ukraine as possible are supplied with everything they need. You can donate using the most convenient method: send a bank transfer, donate wiPayPal or a credit card. SWIFT PAYMENT IN USD Bank of America Routing Number: 026009593 Account Number: 483086352865 SWIFT Code: BOFAUS3N Beneficiary: RAZOM INC. 140 Second Ave, Suite 305 New York, NY 10003 RAZOM ACCOUNT AT CAPITAL ONE Capital One Bank Routing Number: 065000090 Account Number: 7528775327 SWIFT Code: HIBKUS44 : 3. Help Ukrainian Refugees Ukrainian families displaced from their homes are seeking safe havens around the world. Ukrainians left all their belongings after the war began and are in great need of help. Ukrainian refugees require housing, jobs, food, and financial help. Help refugees in any way you can. Contact local authorities in any way you can and find out how and where you can help Ukrainian refugees in your city. If you provide Ukrainian refugees with a place to sleep or live, you will save their lives. Find services or local communities that coordinate the movement of refugees and help you host them. 4. Write About Ukraine, Share Only Verified News We live in a digital age, all people have open and free access to information about what is happening in conflict zones. If you are a journalist, social networker, or YouTube channel writer, you have an opportunity to help Ukraine by spreading the truth about the war and covering current events in the media. By telling the truth, you make a significant contribution to peace and saving lives. Russia, in addition to genocide, killing civilians and destroying civilian buildings, is waging a propaganda information war and is not ashamed to tell lies and fake information in the media. Support the truth, do not believe Russian propaganda, and trust only verified and official news sources. 5. Organize and Participate in Peaceful Protests Many countries have already provided substantial assistance to Ukraine in the war with Russia. Military, humanitarian and financial aid helps to strengthen Ukraine and withstand Russian aggression. Thanks to sanctions, Russia's economy is gradually collapsing. Russia is committing war crimes, killing civilians, and bombing. Closing the skies over Ukraine is critical to the safety of civilian life. NATO countries have refused to close the skies over Ukraine, but if you keep protesting, the chance that your countries' authorities will change their minds will increase. In addition to closing the skies, we still need financial, military and humanitarian aid, especially long-range artillery. 6. Ban Russian Business and Support Ukrainian Business By supporting Russian business, you are supporting Russia itself, investing in its war crimes. Therefore, if you care about the situation in Ukraine, stop buying Russian products, boycott brands operating in Russia, and stop cooperating with Russian companies. If you isolate the Russian economy from the outside world, it cannot finance a war. In addition to weakening the Russian economy, it is important to strengthen the Ukrainian economy. If foreign companies stop cooperating with Ukraine, things will be terrible. So support the Ukrainian economy by buying goods and ordering services from Ukrainian companies.

What You Can Do to Support Ukraine

You found out how our company has adapted to the new reality and how we support employees and the country. Predictions by analysts and political experts change daily, and there is no certainty or accurate prediction as to when the war will end. However, one thing is certain, Ukraine is determined, and will continue to defend its lands from the Russian occupiers. We are sincerely grateful to all companies that support the Ukrainian IT sector and continue to work with us because with this, you strengthen the economy of our country. Ukrainians have courage and a strong will to be free, we will fight to the end for our sovereignty and well-being.

Conclusions

The War in Ukraine, 7 Months Later. How are Things Going Now and How You Can Help Us?

The project discovery phase is a planning stage. It is often the very important prelude to a software project development process and project initiation. Its goal is to gather information about the project, let the team understand the project idea and vision, collect technical requirements, set up a budget, plan the development process and reduce all risks. Why do you need discovery? A well-organized discovery process is helpful to: Better information gathering. Team members can identify project goals. As a result, you will get a more accurate estimate. Data analysis leads to establishing a product that fulfills its goals successfully, not assumptions on how to organize the process. Business strategy leads to prevent pitfalls like budget overruns and ensures a higher investment return. Avoid missed deadlines and costly changes. Maximize the in-house specialist's impact to control the process quality, or scope creep. Reduce all risks you can face during the product development.

What is Discovery in the Software Development business?

<img src='https://lh3.googleusercontent.com/drive-viewer/AJc5JmSjVkqwdCOoArq4b2WKnbU99xfxbTSZtz-19h3YR6yV4qn4UMeIaD8TZBkdPCWw7MYmR2I-SiU=w3440-h1289' className='image' />Identifying market and competitor analysis Market and competitor analysis is the vital part of the discovery phase. Its goal is to give your team and managers a better idea about the working process to be done on different project issues. Analysis of market demand helps to determine if the end-users need your software product or not. Here, you create benchmarks and set project expectations. That will prevent your software project from failure and closure. More importantly, this helps to understand where the software development team can add more value to your project. Along with the market, it is necessary to provide competitor research to understand everything about the market for your product and prevent the failure due to extremely high competition. This aims to find out the kind of products your competitors make and the standard of quality that they maintain in a similar niche. Hence, you will understand the pricing ratio and will charge a competitive fee. Conducting your target audience research However, the process of making new software needs this part of analysis because of such reasons. First, you need to carry out the research if the audience requires this software product. And second, it helps you to visualize what you have learned and make you a clear vision of what you need to develop. Traditionally, this research focuses on the information about the user. You need to think about the audience goals and focus on their pain points, tasks they want to solve, questions, and objections the target might have. This will help you to viability of the software product you aim to develop and find out if it has market potential. Defining business goals, objectives, and requirements It is hard to succeed in your venture if you are not setting a business goal and are not focused on what you need. You must focus on the defining business goals, objectives, and requirements phase to make an efficient decision according to your future product. To build a successful product, you need to set clear goals. This stage is a first step to build full business understanding. It can reduce conflict in a project and identify solutions to succeed stakeholder expectations. Once the initial research has been carried out, we can expect the better understanding of the financial return process in the form of more leads and sales, and boosting the engagement and experience. Visualization and the future product overview Once you’ve finalized previous stages, you can start to detail the visualization and the future product overview phase. You can share your ideas with the client, and discuss starting the project. This is the stage where you collaborate closely and plan to proceed further. You set the project timeline and establish core features, detail factors that will influence the project and offer top-notch solutions. Cost & Time analysis The establishment of milestones and detailed budget estimations is the critical step. Your business can fail if you don’t have enough money to run it. You can analyze this aspect during the discovery phase and plan the future process that is aimed to secure your budget. Identify any bottlenecks that may delay the project, detail a budget that highlights all the costs, analyze the resources allocation and things that can lead to problems. It’ll help greatly with client management and further project development.

5 Key Steps in the Discovery Process?

The most visible mistake with discovery phases is the failure to make everything yourself. You are only going to benefit from the expertise discovery team. The Custom Software Development & Consulting company NOXU has an experienced discovery team ready to help achieve your digital project objectives. The team is necessary for you because it is a reliable tool that helps create a startup safely, focusing on your ideas, time, and budget. We highlighted 4 areas in which you will get professional help dealing with NOXU during the discovery phase. These are business analysis, UI/UX design, software development, and project management. Here is the detailed overview. Business Analysis. Brainstorming sessions and interviews in cooperation with the client help to identify project prototyping, and requirements. This stage also includes the breaking down of the IT project into stages and identifying the main aims. Software Development. The NOXU software developer provides suggestions and technologies, highlights important areas, carries out additional research to make sure the selected tech solutions would be the best for your business. UI/UX design. This stage consists of UX research, UX wireframes and higher detail mock-ups. This is likely to include competitor analysis aimed to create a better product with easy navigation and intuitive design. A professional team will make wireframes to understand the user experience and mock-up designs of key interface screens to bring the product vision to life and attract investor attention. Project Management. At this point, you get detailed scheduling of clients meetings, recording of all the project details during meetings and discussions, productive team engagement and explanations of developers solutions.

Benefits of a Discovery Team in Software Development

There are several benefits of NOXU cooperation during the discovery phase. It allows you to make the right decision about your future project and also get: Clickable prototypes As the product owner, you will get in-depth UX research with clickable prototypes. This is the clear vision of the end product, its main pages, the functionality, and real user flow. Product specification You will get market survey results and a structured document with outlines key product requirements. Time and cost estimation This study allows them to figure out the detailed estimate. You will get statistics of technical requirements, services specified in hours and pricing. Recommendations on team composition Based on the project priorities, they can offer a suitable team of professional designers, software developers, QA, Team Leads & Architects UX/UI designers, and engineers. Do not rely only on your own experience and knowledge. Don't hesitate to cooperate with a professional Product discovery team to start your project and get excellent results.

Project Discovery Results: What You Will Get From NOXU Cooperation

Project Discovery Stage: Your Bridge Between The Idea and Its Realization

CRM System for Logistics is an essential tool if you want to improve your sales, monitor performance to collect contacts and stay in touch with your customers. Logistics is a complex business consisting of various stages: communication, coordination, budget approval, shipment formation, cargo tracking process. Therefore, CRM in logistics has many important tasks. When developing customized CRM systems for logistics, keep in mind that they must be adapted to different tasks and sizes of business. Companies should choose a CRM designed specifically for their specific tasks because off-the-shelf CRM solutions will cost a pretty decent amount of money, while providing many features, half of which the business will not need at all. Using a CRM system, a transportation company will be able to solve a variety of logistical problems that include shipping, storage, and communication between customers and suppliers.

What is a Custom CRM System for Logistics?

Route management The CRM system allows the manager to track the movement of transport in real time, which is necessary for a clear understanding of its location, schedule control, delivery time tracking and, if necessary, correction of data. If necessary, it is possible to change the route and build new routes. Management of routes reduces the probability of errors, loss of cargo, reduces the cost of delivery services and increases the speed of work. Requisition and transport management The CRM system allows operational management of requests and shipments, managers can easily manage requests, track their current status, edit if necessary, add new data at any time. All shipments are tracked at every stage, from paperwork to delivery to the final destination and receipt of return paperwork. Unified database of customers and carriers All customers are collected into a single database, each manager has access to their customer database, roles, and carriers are assigned to the system. Therefore, it becomes easier to choose the right logistics order executors, and quick access to the client base makes it possible to improve the speed and quality of service. Reliability and security With the right custom development, the reliability of the CRM-system for logistics will be at a high level, which is undoubtedly significant, given the need to store and process key data: transactions, reports, databases and much other information. In the process of creating a CRM-system for a transportation company, it should be considered that the data must be protected from external interference. Flexibility and scalability A custom CRM system is a flexible and reliable tool; it provides the functionality to change the settings of a specific process. Unlike a regular system, with a custom solution, you don't have to modify the software when changes occur in your company's operations. As a result of analytics and real case evaluation, it's easy to assess employee efficiency, calculate profitable routes, scale your company and multiply profits by times. Usability With a custom CRM system, managers don't have to waste time searching for the right route, fuel consumption and calculate costs, all important information are always at their fingertips. Thanks to the user-friendly interface, CRM users can freely create reports, communicate with each other and with customers right in the system. Only necessary functions and affordable price When you create a customized CRM, only the features your employees need are developed. The company pays once for the creation of the system, and there is always the possibility of improving or changing it. A CRM system will be created for the workflow established in your particular transport company, so the employees will not take much time and effort to study the tool. Efficiency The efficiency of an individual solution implementation will be higher than that of a general product. You will be able to store all the necessary logistics data in a single system, which will reduce the probability of their loss. The efficiency of query processing will increase, employees will be able to quickly find out what the customer's requirements are, what goods they are sending, what type of transport they are interested in, and what agreements need to be followed.

Advantages of Custom CRM System for Logistics

Transportation planning functionality Filters to select the most appropriate truck shipping, handling and destination points, size and cost calculations, consolidation of customer requests into a single shipment based on cargo parameters to speed up fulfillment and reduce overhead costs. User hierarchy This is necessary to protect the transportation business from errors and data leakage, as well as to give the routing and transportation processes a clear structure, where a specific employee will be responsible for a specific task. Routing The ability to create a route grid based on multiple orders and the number of intermediate points, the rapid adjustment of the route and travel time in case of delays and contingencies. Maps Interactive maps are used for continuous monitoring of the location and route of transport using the GPS. Real-time cargo tracking without purchasing additional equipment, connection to GPS trackers of the fleet. Automation Functionality that informs specialists where the cargo is, the ability to automatically schedule transport and couriers, plan the schedule of sending orders, set tasks and inform customers in a timely manner about the delivery.

What features should have a custom CRM system for logistics?

<img src='https://lh3.googleusercontent.com/drive-viewer/AJc5JmTe-sExlSDMOCPAIxRywebbR2qsWuvTmiPCgIXP1NJsjrDu9ofIwNTkq2Fm-nwgwl5dMvj-lkl1c_arMNeFJOu2u9ZRnQ=w3440-h1289' className='image' /> 1. Discovery Phase Foremost, it is necessary to get complete information on the project idea and goals, define tasks, modules used, business goals, the need to connect modules, and determine the technology stack. It is essential that your technology stack has compatibility with the software already supplied in the company, and that there are no problems at the software level. It is necessary to understand what the system should be able to do, what the customer's preferences are in terms of appearance and functionality, and use this information as a foundation for the future product. During the analysis, you should also identify business issues and ways to solve them, make a list of priorities and write requirements in the TOR. Moreover, to increase confidence and guarantee data security, it is recommended to conclude an agreement on the non-proliferation of confidential information. 2. UX/UI Design After discussing the details of developing a customized CRM system for logistics, your design team takes over. The task of your designers is to develop a simple and understandable for the employees of your company system, the interface should be intuitive and simple to quickly interact with its elements and perform actions. It is necessary to think over the arrangement of components, workspace, buttons, panels and other interface elements, and the system should be equally easy to use both on a desktop and a smartphone. Designers need to develop the logic of the system and the basic steps of the user, lay the navigation. Next, you have to design layouts, choose the location of buttons and fields with content, prepare different visual components and user interface. When the prototype design is ready, it should be shown to the customer, and if necessary, corrected, in accordance with the wishes, and then approve the final design. 3. Development Your team of programmers must select a technology stack to develop and create a product for your business. All the functionality discussed in the project is developed. Functionality for effective data management should be developed: contact information, purchase history, interaction history, sales funnel, integration analytics dashboard, and reports. Your programmers should develop all the functionality described in the development plan, and then move on to the testing process. 4. Quality Control To ensure the quality of a CRM-system, to eliminate the various bugs, vulnerabilities and errors, you need to do manual and automated testing. Be sure to test the system on different devices and platforms. Ideally, if your testers start working during development rather than immediately after, then bugs will be corrected presently and will not accumulate until the release. 5. Deployment At this stage, the CRM system is deployed, and the product is released. Your team has successfully developed the system, tested it, made sure it has the necessary functionality for the logistics company and is ready for use. However, this is not the end of the work, you must provide maintenance of the system, keep it up to date, fix all possible bugs, crashes, and answer any questions from the customer regarding the performance and functionality. 6. Maintenance and Support Even after the release of the CRM system, it is necessary to continue to work with customers, in terms of technical support and providing updates. You need to collect feedback on how the company's employees work with the new system, find out how to improve the interface and functionality, and, if necessary, redesign the application.

Custom CRM System for Logistics Development Process

CRM-system serves to automate the interaction of various objects of the logistics industry: warehouses, terminals and transport companies. CRM-systems for logistics are more effective if they are custom-made and adapted to the needs of the company. The system accumulates information about the target audience, helps better understand customer needs and set up targeted advertising campaigns based on accurate data.

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